SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KEZAKI (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kezaki.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loves to play with bubbles (constantly), and this machine is perfect for her! She doesn’t want to stop playing with it! The machine is really cute and easy to fill with the bubble solution. It’s lightweight and portable, so it can easily be held or set upon many different surfaces. It is very helpful in giving my hands a break from blowing bubbles for her, too!
Great toy. It looks very cute. My baby likes it very much. Very suitable for children to play, the quality is very good. It won't break easily. The toy is smooth around and won't scratch the baby. It's great.
The design inspiration of this bubble machine is so good that it looks very cute. I bought this for my daughter and she liked it very much. The quality is great. Highly recommended.
The pink piggy shape is very cute, the material is very good, there is no peculiar smell, the bubble is very smooth, there is no leakage, the operation is simple, the baby especially likes it
My wife and I got this for our daughters' birthday party this year. They loved it, and so did the other kids who came! Well worth the money and the happiness it brings to little people.
It does a great job blowing lots of small bubbles. Just be careful when you fill it. It doesn't have a fill line and can easily be overfilled. Nothing bad happens except for the bubbles spilling. Not a big deal if you're outside. Other than that, it lots of fun.I like it very much
The bubble machine I bought is so cute.After coming back, my baby would not let go of it. I was very satisfied with the way he could not put it down. The happiness of a child is so simple.The bubble machine also comes with special bubble fluid, which is perfect.
This is a toy bought for my children. It can spray colorful bubbles. Children like this lovely little thing very much. It also flashes beautiful lights, children's music and great toys, which are recommended to everyone.
Can give the baby happy bubble machine, the baby likes to listen to the music can also come out a lot of bubbles, very beautiful, and the use of non-toxic non-harm material, very suitable for children to play!
Such a cute little toy! My daughter played with it for hours! I am going to buy a few more. Highly recommended!
One-button bubble machine, super easy to use, children like it very much. The soft lights and lovely music have greatly attracted the attention of the children, and the children are particularly happy to play, with good quality and low price.
This bubble machine is simple to operate, easy to use, there are beautiful lights and lovely music, babies like it very much, and this is also a very safe, stable, non-toxic product! Perfect for babies to play with!
This thing is super cute for kids. It's fairly small but still pushes the bubbles out everywhere. The kids play with it almost every day. Weve started making out own bubbles since they use it so much!
We use it a lot (indoor & outdoor) and my kids love it. If you use it indoor, put a few towels on the floor because it can get slippery from falling bubbles after 20 mins or so. This takes any kids birthday party or boring day at home to the next level. If it doesn't give you a bunch of bubbles, be sure your bubble solution is good.
The piggy-shaped bubble machines are very cute,they produce the most beautiful bubbles,colorful ,and last for a long time.Bought this for my 2yr old son who loves playing bubbles with his cousins.Love this product.Not only for children to play,Can also be used at parties. So far there is no quality problem, no water leakage.
Discount for this bubble maker is a great. I’m going to order it again as i was extremely satisfied with the purchase the last time.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Thank You so much for this product. Good quality and good price. I recommend this Store 🙂
Placing such a great item for sale is awesome. Waiting for my delivery to come!
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
For my budget, is the perfect solution. This shop rocks!
I am really thankful to the store for setting such a good price for such a good quality pruduct!
The store offers the cheapest price for awesome deals!
Super helpful store, perfect item. Highly recommended!!
I absolutely love bubble machines and when I saw this one I thought it was absolutely adorable and I just had to buy it. I was so excited when it came that I opened it right away and started using it. My kids love it, its super light weight but it puts put an amazing amount of bubbles. If your on the fence about buy this just do it, you'll love it.
Pretty good toy, kids like it. A little smaller than expected but works well to make bubbles.
This is a small bubble machine but blows a ton of bubbles at once. My kids are having a blast with it. I would purchase it again for the price that it is.
Super cute and easy to use. My niece loves it. She was so happy when I gave it to her. She stays in the backyard and the bubbles just keeps going. It’s amazing. The thickness is durable and it’s light weight makes it easy to move and carry.