SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KEZAKI (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kezaki.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my gosh! Everyone literally tells me what an awesome thing to have for my baby! My 11 month old has been using these in the spring because leggings aren’t an option anymore because of the heat and they save her knees BIG TIME! These were a very good purchase and I love the colors that this pack comes in. They match most of her outfits seamlessly!! They stay on her legs, but I do take them off after she is done scooting around because they leave an indentation and I just worry about cutting off her circulation while she is asleep. Other than that! They are amazing and everyone always asks me where to find them!
By the time winter hits, it is almost time for our baby boy to start crawling and we live in the cold Windy City Chicago. So I think this kneepad will be amazing for helping him, not just crawling but keep him warm.The material is very soft and the design is very cute. The dots help anti slippery and I am very satisfied with this purchase.
These are by far the best knee pads I’ve found. I have a one year old that’s very active, I have hardwoods floors and he will slip and fall with these pads I feel so much better letting him play freely. Very good quality they don’t move and they don’t pinch his chubby thighs.
Love this product! My twin babies are crawling on their knees and they needed something to protect those cute knees. Wearing pants in the hot summer is not ideal... the knee socks fit my chubby baby and thin baby too. Quality is great, the socks keep theirs shape and structure even after usage. The non- slip dots are good quality, the babies cannot remove them, even though they try hard to do so 😄.
I love these knee pads. My baby isn't crawling yet, but has really bad eczema and these help keep the cream on her without it getting everywhere. I love the colors and they are really soft. The material is high quality. I definitely recommend these.
Every time my baby crawled forward a couple of knotches, she would stop and whine. I figured her knees hurt, so I purchased these knee protectors
so cute and comfortable, protect baby knees, perfect for summer.
Today, my sister came back with two little guys. I think that little princess is very real. Don't let hugs like crawling around. It's good to wear the antiskid knee pad I sent to the baby. Because the knees she climbed last time were all red.
Great for preventing rug burn on babies knees or to protect when crawling on hard floors.
Good knee pads,sewn qualitatively. Threads do not stick out, elastic bands are dense but do not press. The son has not yet appreciated, just stared crawling.
I love this idea. My granddaughter isn’t born yet, but they have wood floors, so these will protect her knees when she starts crawling.
These are the cutest thing and life savers for kids knees, I have hardwood and they can be tough! Will purchase again
I think these are very cute and comfy. Only thing I wish was that they came in a few size options.
These are a must have if you have wood/tile flooring!!! My poor baby had red knees from crawling on my hard floors & these are thick and cushiony for her.
I used these daily on my daughter when she was crawling to avoid her knees getting bruised. They are great quality and long lasting.
Just need variety of colors.
Just got them a few days ago for 7 month old who just started crawling.
No problem washing it in the washer. Everything else about it is great. Will recommend to everyone!
I ordered this product for my neice. As she just started walking, she gets too happy to walk. But she also gets hurted on knees if we take her outside. So I decided to purchase this item for this solution.
They were really cute & comfy but my daughter ended up taking them off and laughing then crawling away. Probably not worth it but up to you if you think these are best. I have hard wood flooring which is why i thought it would be a good idea.
Very well made, fit well, and looked cute. Went well with a ton of outfits!
Could you make a yellow color, please
Other brand that i used, is just terrible that they slipped out or even my baby can pull them out.
These knee pads are soft and have the non slip part which helps the baby keep their balance. I have washed them a bunch of times already and they haven't lost color or quality.
This product is great for hard and slippery floors. The size is perfect and expandable which makes it comfortable for babies. Also it protect their knees.
A little lighter then expected
I ordered these for my 18-month-old who is currently in a cast on her leg and can’t walk.
Oh my gosh! Everyone literally tells me what an awesome thing to have for my baby! My 11 month old has been using these in the spring because leggings aren’t an option anymore because of the heat and they save her knees BIG TIME!
These were a very good purchase and I love the colors that this pack comes in. They match most of her outfits seamlessly!!
They are amazing and everyone always asks me where to find them!
My little girl's knees where getting scraped crawling so I got her these knee pads. They do protect her knees, but we'd like to buy another color
Super soft and really helpful for my baby to learn how to crawl (well army crawl). She was having trouble getting traction on our floors, so I got these to help out. If your baby has super chunky thighs though, I would recommend something more adjustable. Our baby has chunky thighs, so they often leave rings around her legs, so she only wears them a couple of hours a day. They also tend to roll down. Overall, not bad for the price and they help her get around and not scratch up her knees.