SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KEZAKI (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kezaki.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the best case I've owned because of the cell phone holder slot with touchscreen capable clear window. I like to track my trips using apps on my iPhone and my prior case resulted in my iPhone falling out and landing on the ground. Luckily for me I was on grass at the time otherwise my phone would have been smashed. I have another zipper case I can put my phone in but then I couldn't see it and use maps to guide my route.
With this case, there's no way for it to ever fall out and I can still see the screen. It also has a large amount of storage space under the phone slot for my small bicycle tool and a snack in case I get hungry. It also has enough room in the case for me to carry a portable battery that I keep my phone plugged into so I don't have to worry about running out of power. With my prior case, I was always getting my hands caught up in the cord that ran from the battery in the case to the phone on a holder on my handle bar which resulted in my phone breaking free from the handle bar mounting.
Most of the time the phone stayed hanging from the power cord but it did fall completely to the ground as I mentioned earlier. I couldn't chance that happening on the road. The case stayed securely attached to my bike with strong velcro straps that are long enough to fit on any bike configuration. This is the best case for protecting your phone while riding and being able to carry a small bicycle tool, a snack, and a portable battery for the phone - all in the same bag.
Just got this and used it last night! Instead of carrying phone, keys, wallet, etc in a knapsack, I can now put it all in this convenient little pouch! I have a large smartphone that fits perfectly in the phone section. Large, secure velcro flaps close around the back of the phone holding it against the pouch touch screen. Touch screen is thin enough to respond to touch and face recognition (iPhone unlock feature).
I carried my wallet and full set of keys inside the pouch. Enough room for a few more things, like a multi-tool or smaller patch kit. Velcro fasteners keep the pouch secure to the bike itself. One strap goes around the stem for your handlebars and two straps at each end of the bottom (one goes to the left and one goes to the right to stabilize pouch) that are easily synched tight.
During my ride, nothing moved and was able to FFwd my music easily as I rode. I would caution to avoid playing with phone while riding. ;) It is just like driving. Eyes on the trail, path, road! #donottextandride The item is brand new so zippers were a little tough to get started, but surely will relax a bit as they get used (typical for zippers). Well made unit. This unit is water resistant, not waterproof. So, no bike diving!
I recently got into cycling and bought the phone case front mount. I've been reading a lot on the necessary accessories for my bike and came across this specific brand. Though there wasn't much reviews on this, I took a chance on ordering this. Glad I purchased this. The case seems to be of very good quality including the material and also the zippers. I just fixed it under 2 mins and took on a 13 mile bike ride.
I also loaded some tools and my iphone XS in it. The case didn't move a bit during the ride and also, I was able to navigate and switch menu on the phone through the transparent screen. The screen is very responsive and I was able to move to different screens on the phone with 1 swipe. Only problem is I had to move my face a little closer to the phone for facial recognition since the case is installed below the handles. Time will tell how the transparent screen holds up and will try to update then. Happy with this purchase.
Like most people these days, I’m overly attached to my phone. It’s rarely not on my person - either in my back pocket, in my hand, or in my purse. So when I got a new bike I knew I needed a solution to keep my phone handy and safe. I liked this option because it would strap my phone to the frame and there would be some space bellow. I didn’t like how other options attached my phone to the handle bars because it seemed less stable and there was less cushion for my phone. The touch screen is great for quickly switching songs, checking a text, or checking my route on the map app.
I also loved how I could fit a small water bottle in the pouch. I don’t like water bottle racks so the fact that my small water bottle fit in this was an added bonus. Overall I recommend this if you’re looking for a way to keep your phone near you while riding your bike. Of course I could keep it in a backpack but, to be honest, that’s too far. I know I have attachment issues in regards to my phone but who doesn’t?
This is a great product - well made and performs as advertised. It fits my phone with Lifeproof case, the velcro straps hold it securely to the frame and the touchscreen works. Plenty of room for keys, a battery for the phone or bike light. I like to see my progress on the map (All Trails), so I set the Autolock to 'never'. Well made and should keep everything dry even in a downpour (in which case I wouldn't be riding anyway). However, don't leave your phone and keys in the compartment while your bike is parked - anyone can zip it open or undo the velcro (I only gave 3 stars for security).
I’m in love with this bag already. Everything, including the waterproof zipper appears to be of great quality. The phone area holds my iPhone 7plus with a Lifeproof Frē case on it which usually never happens; something claiming to hold my phone, won’t if the case is on. It fits snuggly at the top of my women’s m/l Trek Marlin 5 with 3 strong Velcro straps. The bag will hold a few snacks, keys, and a portable charging bank or whatever assortment of small items you need to bring along. I’m glad I found this bag because it checks all of the boxes that I was looking for.
A little wobblier than I expected. I recommend to ad a solid, flat fixture to the phone Velcro mount that tends to adapt to the frame's tubular shape. Excellent capacity and phone pouch – I could fit wrenches, screw drivers, etc. easily, and I still have room for more stuff.
I have been looking for a holder for my wife’s phone so that she could have something on her bike that would not only be handy but safe as well because of the frequent showers we have here in Florida. On the day it arrived I installed it on her bike and was amazed at easy it was to install and on our first ride it rained and it not only kept her phone dry but mine as well because I was able to put it in the waterproofed storage area, this product is amazing, thank you!!!!!!
I purchased this to add to my Mountain bike. So far I've used it on about 20 miles of road riding. and it did not shift around. It securely holds my phone. The touchscreen works flawlessly. The 3 hook and loop straps securely keep the bag attached to the frame. There is a lot of room in the bag for keys, sunglasses, and other small items. Bag is very light. It's a little wider than I expected, but it would need to be to hold my larger phone. Overall a great product. Very happy with the purchase.
I am very satisfied with my Bicycle Phone Bag. It is made of durable waterproof material. I also appreciate the storage space, where I can put my wallet, keys and other items. The touch screen is excellent. I can operate my phone and protect it. I highly recommend this item.
Use for a weekend bikepacking trip. We pedaled for about 2 hours in a downpour. I would call it water resistant. Was wet behind inside case behind my iPhone (money and notepad were soaked) and a little moisture in pockets. I’ll still use it, just not when rain is in forecast.
Husband loves this. Everything is right where he needs it. And super easy to make and receive a phone call. My son and sister want one too.
The size and look of this bag is perfect! It has just enough space for my necessities. I’m also able to use my phone when needed while I ride. This is exactly what I needed!
My phone fits nicely in weatherproof protector and touch screen works great through the sensitive cover! I would definitely recommend and buy again.
Great bag! Sturdy & doesn't rattle when off road. This was one of the only bags that I could find to fit my folding E-bike. Works great & is sensitive enough to use a touchscreen through it.
It fits my phone that has an extra-large phone case so I am very pleased. Also has adjustable straps so it will fit different size bicycle frames. Very happy :)
The bag feels like it is good quality I only wish that the side bags had some more room and the phone pouch was easier to unzip in the corners
I love this product I put my phone and my battery inside so my phone it's charching. a lot of of space
Fits perfectly on my bike and has enough room for my keys, wallet, sunglasses and phone.
plenty of room for phone, tools glasses and cords.
Bag is great quality. Fit is too loose Still trying to steady
I am happy with the purchase! Perfect little saddlebag. It holds my Galaxy Note 10 plus with case and just enough room to carry what I need to carry
Just like having a tank bag on your bike. Keeps your phone and essential items handy. Why weren't these around years ago?
Works well, but originally sat skewed on my top tube until I fashioned a shim to stabilize it.
The phone holder was a little tough to get the phone case figured out but it's great. My wife definitely makes fun of it.
Glad I bought it. Easy to situate those small items we all carry right up front. Phone compartment is detachable which is nice. I wish the side compartments had two zippers instead of one. If I need to open the side compartments while ridding having two zippers makes it easier to open while riding and not loose something, where with one zipper you should probably stop.
Great little bike bag! Extra bonus to see that the phone part is sturdy Velcro. Nice user friendly bonus! Thus should hold up on any rough trail!
I needed a safe way to carry my phone, but this came with a little bonus storage, too! I can carry a snack, my phone, and keys/ID easily and securely. Highly recommend!
Overall it’s a great idea! I have a 26” mountain bike and I’m 5 8”. When I ride my knees hit the sides of the pouch. It’s also difficult to see the screen of your phone while riding.
Really pleased with my purchase. I have a Momentum Cruiser and its fits perfectly. I use a biking app when I ride and like the touch screen. It protects my phone but does not interfere with its use. I can check my progress during my ride with no problems. Really holds my phone securely so that I don't worry. The side pouches are just big enough for my sun glasses, gloves, lip balm, keys etc. Well made product.
This fits tight agains the bike, with no movement and top piece with phone inside is Velcro and easily removed. This has a great price point easy to install and seats itself well. Really enjoying this purchase